Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at littlestardubai01@gmail.com. Please note that returns will need to be sent to the following address: [Shop-19/20, Building-1, Furniture Market, Nad Al Sheba-3, Dubai] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at littlestardubai01@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Below is the list of the items that are not eligible for a return, replacement, or exchange:

1. Products that are classified as hazardous materials or contain flammable liquids or gases like batteries.

2. Products that fall under specific categories, which are hygiene-related like swimwear, hosiery, underwear, socks, footwear, potty training items, maternity belt, health, and personal care products, and certain baby products (e.g. teethers, diapers, baby wipes, hygiene tissues, feeding-related products).

3. Personalized items that you requested to be designed especially for you.

4. Products that have been fully assembled or have been requested with installation are not eligible for returns. ( Examples - ride-on toys, playpens, indoor/outdoor playsets).

5. Products that have been used or damaged by you, or are not in the same condition as you received them.

6. Products with tampered or missing serial numbers.

7. Damaged items due to misuse or showing signs of wear and tear, even if they are still under their warranty period.

8. Santa delivery orders

Note: If the item was purchased on sale, the refund/store credit for the returned item will be initiated for the same value paid when placing the order ONLY.

Once we receive the product, it will be inspected by our team to ensure it meets our returns policy guidelines. The refund will be processed according to our refund policy.

For International Warranty claims, the customer will be responsible for all shipping fees - both collection and return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return,

please contact us at littlestardubai01@gmail.com/+971527901886